Frequently Asked Questions

ACCOUNT

Q: Does Brandwear United require a password or username?

A: No, a password or user name is not required for this site.  Brandwear United is is available for use by customers who are interested in purchasing the printwear lines from HanesBrands Inc.  You will need a qualifying account and password to make your purchase at the participating distributor.  You will be responsible for establishing your account with the distributor of your choice.  Brandwear United does not provide accounts nor do we have access to your distributor accounts. If you need a referral or other assistance please contact one of our Customer Service Representatives by e-mail at info@brandwearunited.com or call 1-800.685.7557 for assistance.

ORDERING

Q: How do I view wholesale pricing?

A: Brandwear United is a referral site only.  You will need to visit the distributor of your choice to view any pricing.

Q: Are there minimums?

A: Order minimums are determined by the distributors.  You will need to visit the distributor sites to view their ordering minimums.

Q: To get a quantity price break for a particular item, do I have to order a certain number within one color?

A: Any price breaks are determined by the terms you have established with your chosen distributor.

Q: How can I view the status of my order?

A: You will need to visit the distributor where your purchase was completed for any order status information.

Q: Can I make changes to my order?

A: You will need to visit the distributor where your purchase was completed for any order status information.

Q: How current is your online inventory?

A: Our distributor online inventory is updated every evening.

Q: How can I order samples?

A: At this time we do not offer any samples.  You can discuss sample needs with your distributor.

Q: How can I get a Product Guide or Swatch Card?

A: Please navigate to the Resources section to view and order catalogs or swatch cards.

BACK-ORDERS

Q: What happens if an item is back-ordered?

A: You will need to check with your distributor for any specifics related to back-orders.

Q: When will my back-ordered items be in stock?

A: You will need to check with your distributor for any specifics related to back-orders.

Q: Do you charge for freight on back-orders?

A: You will need to check with your distributor for any specifics related to back-orders and shipping charges.

PAYMENT

Q: What payment types do you accept?

A: We do not offer any payment types or terms.  All accounts are established at the distributor of your choice and any terms arrangements are between you and you distributor.

SHIPPING

Q: Where do you ship from?

A: All orders are shipped from the specific distributor location which is determined by you and your physical location.  We do not have access to any shipping details, statuses, or condition of your shipments,  You will need to check with your distributor for this information. 

Q: When will my order ship?

A: Most of our distributors ship orders within a few days however; there may be exceptions.  You will need to check with your distributor for their specific lead times.

Q: How much will I be charged for freight?

A: Freight charges vary and will be determined by your distributor along with the carrier of choice.

Q: Do I need to sign for my shipment when it arrives?

A: Most distributors will require a signature at delivery.  See your distributor for specific rules,

Q: How can I track my packages?

A: Your distributor will provide all tracking info for your shipment.  We do not have access to that information. 

RETURNS

Q: What is your return policy?

A: We do not accept any returns.  Returns and requests should be handled through your distributor.  We are not responsible for any returns that our shipped to our offices.

PRODUCTS

Q: What are washing instructions for your garments?

A: Most of our garments should be washed in cold water and tumbled dry on medium heat. Washing instructions are also listed on the garment tag. Specific care instructions for each of our products can be found on the product page by hovering over the care icons in the upper right of the product page.

Q: How do your sizes work?

A: Our garments come in multiple fits. You will find the garment's fit listed listed on the product page.  Each brand is unique and fit will vary between them.  Refer to the brand page for specific fits guides for each of our brands.

Q: Should I expect any shrinkage?

A: HanesBrands products may shrink or be specially washed. As with all jersey garments, however, they may shrink a little in the wash and stretch a little during wear. We continually strive to perfect this process so everything you get from us will look and feel like a favorite each and every time.

Q: What does "One Size" mean?

A: OS or "One Size" refers to items that come in only one size. OS products usually have an over-sized cut or are stretchy enough to accommodate a wide range of bodies and builds.

Q: What kind of fabrics do you use?

A: We use an assortment of fabrics and materials depending on the brand.

Q: Which items are best for screen-printing?

A: All of our products are designed for and can be used for screen-printing. We recommend screen-printing a sample or two before you commit to a large run. Please contact one of our Customer Service Representatives by e-mail at info@brandwearunited.com or call 1.800.685.7557 and they can advise you on ways to maximize your screen-printing results.

Q: How can I locate a product with the RN #98269 printed on the label?

A: A registered identification number or RN is a number issued by the Federal Trade Commission to a business residing in the U.S. and is engaged in the manufacture, importation, distribution, or sale of textile, wool, or fur products. This number does not correlate to a specific style number of our products.  If you cannot locate the style you are looking for on the website please contact one of our Customer Service Representatives by e-mail at info@brandwearunited.com or call 1-800.685.7557 and they can assist you.

Q: Do you use Eco-friendly dyes?

A: We utilize non-toxic, low-impact dyes on all Eco-fabrics.  The dyes we use do not contain heavy metals or toxic substances and have a high fixation or absorption rate, which means using less dye to generate our colors.  The dye houses we work with perform frequent inspections in order to check all equipment and sample water and filtration residue for any toxins.

Q: What does "Eco-" mean?

A: This is an Eco-friendly fabric, created by blending traditional fibers with organic cotton. Eco-spun polyester (which is made from recycled soda bottles) and rayon made from converted plant cellulose.

Q: Is your cotton certified organic?

A: Anything in our line stating it is 100% Organic is certified organic.

COMPANY

Q: What is Brandwear United?

A: Brandwear United is an affiliate of and wholly owned by HanesBrands Inc.  It's purpose is to aggregate our family of brands including Alternative Apparel, Champion, Hanes, and Comfort Wash into one website and provide visibility of the products available through our distributors.  We are here to assist you with your project and help you find the best product for your printing needs.

Q: Do you have a showroom?

A: Yes. Follow this link to our Showrooms page.

Q: Who is my sales rep?

A: The answer to that question depends on your location and the type of business you have.  For your rep's contact information, please contact one of our Customer Service Representatives by e-mail at info@brandwearunited.com or call 1.800.685.7557 and they will assist you with finding the appropriate distributor.

Q: Do I need permission to sell my designs printed on your shirts?

A: Absolutely not!  We're proud that you've chosen our brands, and we're happy to help make your creative vision come to fruition.

Q: Do you offer screen-printing services?

A: Brandwear United is a blanks supplier exclusively, and we do not offer screen-printing or embellishment services.

Q: Can I use your photography and media that are on your website?

A: No.  All photos, videos, and articles on our website are copyrighted and have restricted use. We do provide complimentary product images for our wholesale customers. With permission high resolution images can be down-loaded directly from our site. We may also have other assets that can help you promote our products effectively. Please contact one of our Customer Service Representatives by e-mail at info@brandwearunited.com or call 1-800.685.7557 and they can assist you.

Q: How can I work for HanesBrands?

A: We're always looking for free-thinking people to join our team. If you'd like to submit your resume for positions at HanesBrands follow this link to Careers page to view current job openings.

Q: What is Hanes4Education?

A: Hanes4Education is program where you can earn a cash rebate for a school of your choice on orders for All Hanes®, Champion®, Alternative® or ComfortWash® printed tees and sweats from suppliers. Schools can earn a maximum of $5,000 per calendar year. For more information on how to get started visit www.hanes4education.com.

Company Info

Customer Service

Marketing Resources

Product Resources

Have questions?

Our Customer Service team is available to assist you.

Email: info@brandwearunited.com
Call: 800.685.7557

Mon-Fri: 9am-5pm EST